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Social Business in Insurance: State Farm’s Chicago Coworking Space
Next Door Chicago is a newish concept for State Farm Insurance that’s a great example of social business in insurance. It differentiates the firm by interacting in the Social Channel. The Lincoln...
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Bank Branch Disruption Enables Unusual Opportunity [updated]
Branch disruption enables unusual opportunity for bank executives who consider transforming their relationships with clients. More generally, retail banking provides an excellent example of an...
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Knowledge Economy Products and The Future of Manufacturing [updated]
Several profound market forces are preparing the ascendancy of Knowledge Economy products, which result from collaboration among designers, artists, engineers, customers and firms. This represents one...
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How Social Networks Change Strategy, Prediction and Decision-Making
Unusual strategy & management guide shows how to use social data to solve complex problems Book Review: Everything Is Obvious* Once You Know the Answer/Duncan J. Watts Everything Is Obvious* is an...
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Brand Survival Depends on Improving the Lives of Customers
It is exciting to see widening recognition that brand survival depends on improving the lives of customers, not merely “pushing product” as they are accustomed to doing. In the latest example, Business...
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Create More Opportunity with a Career Mission
You can create more opportunity with a career mission, especially when you don’t get distracted by traditional career or job search concerns like whether you have a “consulting” or “employment”...
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Anonymity, Marketing and Predicting the Future [Noodle X]
Anonymity, Marketing and Predicting the Future shows that, although each culture has its own concepts of “anonymity” and “marketing,” anonymity will prove to have been a temporary phenomenon in most...
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U.S. Healthcare Transformation: Glimpses of Reform
U.S. healthcare transformation has been the subject of innumerable conferences, debates and programs for many years, and social business will play a large role. Reducing cost without sacrificing...
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Mobile’s Ultimate Business Context: Ubiquitous Computing Primer
Ubiquitous Computing Primer reveals mobile’s ultimate business context and enables astute digital executives to create a whole new layer of value from their mobile investments. “Mobile” is far more...
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Personal Individualized Experience: The DNA of Digital Transformation
Personal Individualized Experience is the DNA of digital transformation. It refers to using an optimal mix of people and digital technologies to provide personal interactions at scale, so it’s central...
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Big Data in Healthcare and Education
Big Data in Healthcare and Education shares how U.S. and UK government agencies used big data & analytics to help evolve national policy and outcomes. These examples are useful because they show...
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Digital Transformation’s Personal Issue
Digital Transformation’s Personal Issue reveals personal treatment to be the key to breakthrough customer experience, and it shows how digital social spaces enable Chief Digital Officers to use...
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Why Probability Is the Key to Profit in the Digital Social Big-Data Age
10 Detailed Case Studies + Big Data & Analytics’ New Digital Divide + How to Think Like a Data Scientist Book Review: Numbers Rule Your World/Kaiser Fung [UPDATED] Step inside a data scientist’s...
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Why Machines Won’t Displace Human Workers in the Knowledge Economy
Why Machines Won’t Displace Human Workers in the Knowledge Economy is a short thought experiment, in the spirit of all Noodles, which was in response to a post in Wired. In Here’s How to Keep the...
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Surprising Benefit of Extreme Weather
This winter carries a surprising benefit of extreme weather. It has been a bit colder than usual in much of the U.S.A. due to the “Polar Vortex,” and I have observed that many professional groups in...
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Reflections on Trust: The Power of Trusting People
Reflections on Trust: The Power of Trusting People to Be True to Themselves delves into how trust works in personal and business situations Many people are talking about trust in business these days. I...
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The Trust Business Chain Reaction How Trust Monetizes
The Trust-Business Chain Reaction How Trust Monetizes describes one of the most disruptive and untapped forces in business, for it shows how trust monetizes at scale. Firms that act on it first can...
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The Employee Engagement Fallacy
The Employee Engagement Fallacy reveals that most literature, papers, and methods are built on faulty Industrial Economy employment attitudes, and it provides an approach that uses experiential social...
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Social Media Strategy Lessons Learned
Social media strategy lessons learned summarizes eleven golden rules I’ve learned while leading strategy and its execution for global firms. Some of them might surprise you: I’ve come to learn that I...
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Behavioral Economics Autonomy and Ethics Land Mines
Behavioral economics autonomy and ethics is a thought experiment on how to approach “doing good” when applying the emerging practice of behavioral economics. Along with big data analytics and cognitive...
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